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Warranty claim

Fill in this form if a product you bought from us does not work properly. We will review your claim and get back to you with the next steps.

The legal guarantee in brief

  • If you are a consumer, goods bought from us are covered by the legal guarantee of conformity for 2 years from delivery (Articles L217-3 et seq. of the French Consumer Code). For new goods, a defect that appears within 24 months is presumed to have existed at delivery.
  • You are entitled to free repair or replacement and then, where applicable, to a price reduction or termination of the contract.
  • You are also protected by the guarantee against latent defects (Articles 1641 et seq. of the French Civil Code).
  • The manufacturer’s commercial warranty (for example from Victron Energy) is in addition to these legal guarantees and does not limit them. Please send your warranty claims to us, as the seller.
  • If you live in another EU country, the mandatory consumer protection rules of your country of residence also apply.

Read the full text on the legal guarantee

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Your contact details

We will send the confirmation and our replies here.

With the country code, for example +44. We will only call you about this request.

Only if you bought as a business.

Businesses only.

Product

9 capital letters, for example ABCDEFGHI. You will find it in the order confirmation e-mail and in your account.

The date on the invoice.

Shown on the product page or on the invoice.

The unique code of your unit. You will find it on the label on the casing (usually at the back or on the side) or on the box, next to the barcode, marked S/N, SN or Serial No. It is not the order reference or the product code.

The defect
Photos and documents

Clear photos help us handle your request faster. You can also attach the invoice.

At least one photo must clearly show the label with the serial number, so that the whole code can be read.

or drop them here

JPG, PNG, PDF or WEBP; up to 3 files, 10 MB each.

    Confirmation

    Your data is processed by Marny Energy SAS to handle your request. Details in the Privacy policy and the Terms and conditions of sale.